Acceptable Use Policy

1. Permitted use

Amplify Streaming services are designed for lawful audio broadcast and streaming purposes, including internet radio stations, community broadcasters, corporate communications, podcast delivery, event streaming and related broadcast applications.

Services must be used in accordance with all applicable Australian and international laws, and in a manner consistent with responsible use of shared infrastructure.

2. Prohibited activities

The following activities are strictly prohibited on Amplify Streaming infrastructure:

• Illegal content — broadcasting, distributing or storing content that is illegal under Australian law, including content that vilifies, defames, harasses, or that depicts illegal activity
• Copyright infringement — streaming or distributing audio content without the appropriate broadcast licences or rights (e.g. PPCA, APRA AMCOS, or equivalent international licences where required)
• Network attacks — conducting or facilitating denial-of-service attacks, port scanning, or any attack against Amplify Streaming infrastructure or third parties
• Spam and unsolicited communications — using Amplify Streaming services to distribute unsolicited bulk communications of any kind
• Malware and harmful code — storing, distributing or transmitting viruses, malware, ransomware or any harmful software
• Unauthorised access — attempting to access systems, accounts or data without authorisation
• Resource abuse — consuming resources in a manner that unreasonably impacts other customers or the stability of shared infrastructure
• Resale without agreement — reselling, white-labelling or on-selling Amplify Streaming services to third parties without a prior written reseller agreement
• Cryptocurrency mining — using Amplify Streaming infrastructure for cryptocurrency mining or similar compute-intensive activities unrelated to audio streaming
• Misrepresentation — impersonating Amplify Streaming, Cloud365, or any third party, or providing false information in connection with your account

3. Broadcasting and content licensing

You are solely responsible for obtaining and maintaining all licences, permits and authorisations required to broadcast your content legally in the jurisdictions where your stream is received. This includes, but is not limited to, music broadcast licences from relevant collecting societies (such as PPCA and APRA AMCOS in Australia).

Amplify Streaming does not monitor the content of streams and is not responsible for ensuring your content is properly licensed. Amplify Streaming will cooperate with legitimate rights holder requests in accordance with applicable law.

4. Stream content standards

While Amplify Streaming does not actively monitor stream content, we reserve the right to investigate and act on complaints. Content that is reported to us as illegal, harmful or in breach of this AUP may result in service suspension pending investigation.

We do not host or knowingly facilitate the streaming of content that incites violence, hatred or discrimination on the basis of race, religion, gender, sexual orientation or any other protected characteristic.

5. Resource usage

Your service allocation covers the listener count, storage and bandwidth specified in your plan. Usage significantly exceeding your plan allocation — particularly where it impacts other customers or our infrastructure — may result in service restrictions, automatic throttling or a request to upgrade your plan.

Automated or scripted connections designed to artificially inflate listener counts or otherwise manipulate usage metrics are not permitted.

6. Security responsibilities

You are responsible for maintaining the security of your Amplify Control Panel account credentials and any encoder or playout systems connected to Amplify Streaming infrastructure. You must not share your account credentials with unauthorised persons.

If you become aware of a security incident affecting your account or Amplify Streaming infrastructure, you must notify us promptly via the contact page.

7. Enforcement

Amplify Streaming may investigate any use of services that is suspected to breach this AUP. Where a violation is confirmed or where there is an immediate risk to other customers or infrastructure, we may:

• Immediately suspend or restrict the affected service
• Terminate the account with notice
• Report the activity to relevant authorities or rights holders
• Pursue recovery of costs arising from the breach

Where practical and where the violation does not pose an immediate risk, we will provide notice and a reasonable opportunity to remedy the breach before taking action.

8. Reporting violations

To report a suspected violation of this AUP — including content that appears to be illegal, infringing or in breach of these terms — please contact us via the contact page. Include a description of the nature of the violation and any supporting information.

9. Changes to this policy

Amplify Streaming may update this Acceptable Use Policy from time to time. We will notify you of material changes via the Client Portal. Continued use of services after the effective date of an updated AUP constitutes acceptance.